The contractors are back this week to sort out immediate Stuff. These include things like painting the garage floor and filling large gaps in blockwork in the walls out there, fixing the rainwater diverters, sorting my neighbour’s drive, and changing the loft boards. What’s been lacking on our side is any kind of oversight or ensuring that the work is carried out to the expected standard. So, …drumroll, please… we welcome Phillip to the role of Contract Administrator III. He’s the new Alyson/Ben, and so far he’s a total rock star. He’s come in, assessed the build, found 65 items to put on the rectification list, and written a comprehensive report, with photographic evidence!, to circulate. Why oh why didn’t we hire him earlier?? He’s a cyclist as well which makes his appointment even more jammy.
While Tim has been dicking me around on timing by deliberately not letting me know what the plan is or what he’ll be doing during his Week of Fixing Stuff, I’ve been biding some time for Phillip to get up to speed and take the reins. Brave man is Phillip, jumping on board this moving train. Meanwhile: patience, patience, patience. I won’t be rushing to contact Tim through his lawyers as per recent arrangements to get stuff like rainwater pipework and the insulation complete, I’ll wait it out, try to chillax about the When, and leave it all to Phillip.
Although he’s employed by us, it will be Phillip’s job to impartially enforce the contract as CA. That means that he makes Tim do the stuff he said he’d do, and he makes us pay the stuff we said we’d pay. Our spanner in these works is that thanks to previous management’s weird ideas about signing off everything willy-nilly without checking properly, we’ve paid…
e v e r y t h i n g
…in full. Usually, in a normal world, that would put us in an unenviable position leaving us exposed for overpaying for an incomplete job. But in the Weird World of Building, this is entirely normal; lots of contractors won’t even talk to you unless you’ve paid them first, never mind actually show up and do anything. Three years in and there is so so so much I still don’t understand about all this.
So, returning to the day-to-day….. Mike’s been back with his paint brush to paint the garage floor. You may remember that this was the solution given when it was discovered that a 1 cubic metre hole had to be butchered out of the pristine garage slab (and rebar) to re-route the water pipe that somehow was seen fit to be installed too close to ground level. The reinstatement of the concrete floor left a great big square of different concrete which isn’t cool. The rectifying painting never happened, so they’ve come back to do it now. Over last weekend just gone, in preparation, we, and the now-very-grumpy children, had set up the scouts’ mess tent (thank you 1st Oxshott) in the garden to temporarily house all our Stuff.
Dave recommended Watco products as the fix, and Mike got set to work on the first day cleaning out the dust, cutting back the plastic around the perimeter and using their Etch and Clean product to provide a good base. That took overnight to dry, so painting started the following day. First coat down and Mike was off to his next job while it dried before the second coat scheduled for our third day of fun and games. Luck would have it that we’d had a storm blowing through the last few days, and you’ll recall that we live right near the heath. This combination is a bit toxic for painting garage floors as loads of beech and oak leaves swirled around in the breeze and blew directly through the door that Mike had left open and onto the newly laid paint.
I couldn’t get in there to remove them because the paint was wet. So I left it. Not my usual vibe as 9 times out of 10 I’m a get-stuck-in-and-sort-it-out kind of girl. Although this was frustrating to see, in actual fact I think the leaves didn’t stick too badly, and the second coat hopefully would have erased whatever slight marks the pesky leaves would have left anyway. I haven’t been in to check because it takes a few days to get seriously un-wet. But,… reminds me of Michael Roux. It will be nice we can repeat our Grand Move of Stuff back into the garage in reverse and return the mess tent to the scouts.
The environmental guys visited this week to inspect the mould in the loft. They tested all the boards with their whizzy little water meter and found the really mouldy ones to be around 30%. They should be around 15%. To our horror, they suggested that the problem wasn’t left-over damp from the flood, but instead, that the flat roof between Gillian’s room and the main structural oak frame is leaking or allowing condensation to build. They think that either it’s a seal that’s properly gone, or that a thermal barrier is missing and making water condense on the boards, causing them to grow their fuzzy mouldy surface. And the growth on the floor is due to spores flying around and settling onto it. Ew.
This means that the whole problem shifts its Sauron-like focus from the insurers re the leak, to Tim re general building and warranty. But he doesn’t know this yet. The environmental report is due out soon and will go first to the loss adjusters and maybe then on to the insurers. I’ve just got to make sure that Tim gets a copy of it so that we can start the ball rolling and get it fixed. I spent most of my day yesterday wandering around in a disbelieving daze wondering how things could get any worse than they already were.
In a fit of wisdom and unusual allocation of resources, Tim sent Josh the young chippy, his finance guy and Dulux to tear up the horrible bit of destroyed rear drive and replace with a 6″ deep concrete float. Nothing like having experts do the job they’re trained to do. All nice guys, but I’d expected Lee and the groundwork guys to do, er, groundworks. James reckoned there were a couple of metres square that needed replacing, but he’d forgotten about the temporary tarmac and barrowfuls of hardcore shoring up the drive they’d put down during last year’s rains. He marked his assumption in yellow.
All in all, there’s about 12 square metres to replace from corner to corner, and to his credit, they re-marked the larger area before they set to work. And the leftover bit from the demolition needs a clean line cut into concrete as well. Luckily, Mark and his landscaping team put us off for another week, so they won’t have to face setting their fence up and having dead slabs in the way.
Concrete was poured by the afternoon, and it was looking great until they said that they’d be back next week to remove the kango-ed out spoil. Whoa! Brakes on! No, they’re supposed to FINISH THE JOB and take it all away TODAY. Full truck, I’m afraid, madam. What about my landscapers who are coming next week to put up my fence right through the middle of your pile of shite? Sorry, we only do what we’re told, and we’re clearing another site tomorrow, so that leaves us next week.
Sigh.
Oh yeah, and it rained this week. So that means despite Ricky’s magic touch with a silicone gun, the outdoor lights tripped.
Flicking through my Waitrose Magazine searching in vain for interesting Christmas recipes this week (and only coming up with increasing feelings of inadequacy looking at saucy Nigella in page after posed page of perfection), I saw this quote by Michael Roux. You gotta hand it to Trevor and Sid for getting onsite double quick when things go wrong. We must be on their quick-dial list which is great for service, but I think they should have listened to Michael.
After much inspecting and head-scratching, Sid realised that last week’s tepid-water situation was down to the lack of a non-return valve in the pipework feeding the tank. It looked like the cold was getting pumped round the pipes when required, but kept filling things until turned off. One of those things was the big hot water tank in the loft which kept getting topped with cold as we used the hot. Sid said he’d seen it before on a dog-washing station (really?!) where a blending valve had been added. The more hot water we used, the more it got cooled down by the cold water. Not great. So one valve installed later, and now we’ve got bags of hot from every tap and shower. Hooray!
He doesn’t usually carry a non-return valve around with him, so he cribbed one off the setup in the girls’ bathroom that he was due to check anyway. We’d bought one of those fancy ExoFill taps where the waste doubles as a fill, so it eliminates the need for a separate spout. Very whizzy and not that expensive. Our problem was that it never filled with any speed. It was always just a dribble. It was odd, because the pipes were 25 mm diameter, the same as the sink which flowed like fury. Sid thought the slowth might be the thermostatic valve plumbed in upstream, so he gradually took it apart over the course of the morning. The valve was ok, and the cartridge worked, but what he found was that there was a massive wodge of silicone gunk in the pipework blocking the flow. Wodge removed, and now the ExoFill is a torrent. Fabulous.
Dave came to site midweek to check that the mould growing in the loft required the loft boards to be changed. You may recall from previous posts about June’s flood that the contractor was working from a Scope Document that set out what work was required to fix the house. This document became the kind of bible for the remedial works, and is the one the insurers approved. One of the items on it was to replace stained loft floorboards. That’s a large job and one that Tim’s been avoiding even though it’s in black and white on the snagging list and the scope document. I’m not quite sure why this one has been left and left and left. It’s even more curious because another item in the document is to cover the ceiling lights that poke up through the floor of the loft with little hoods to protect them from frying the insulation that they get covered with. At the moment, the solution was to leave the lights completely bare of insulation in the whole area which leaves great big cold spots–not great from a thermal efficiency point of view.
The question is: why would Tim hesitate to have the insurance company pay to replace the loft boards when he’s got to go up there anyway and take them up to add the hoods and insulation? A bit of mould would work in his favour here. I just don’t get it, and I don’t like to think he’s being contrary for the sake of it. The Loss Adjuster wants proof that the work hasn’t been carried out if he’s to chase Tim, and Tim needed proof that there is mould to carry out the work. So Dave’s visit was all about recording these things, taking some snaps, and writing a report (and corresponding invoice) to say the bleeding obvious and get the whole thing in motion. A big thanks to Dave; he’s always welcome and always good for a very measured and balanced view on how to manage the situation. And another week goes by…..
Ricky the New Sparky was in on Friday to sort out some of the light sockets too. We’ve got dippy things occurring like inconsistent multi-gang switches (the main lights are always the switch nearest a doorway) a fancy skirting light missing its innards, and fiddling with the outdoor lights sunk into the ground to stop the circuits tripping every time it rains. That was an easy one–the seals had been installed upside down. There are six of these, and now they’re bomb-proofed, sunk in the right way round and all siliconed up.
Hopefully we’re getting to the very end of Bits And Pieces.
The garden is almost done. Mark and Sam have finished off the back path and porch by pointing it all together. Amazing how much of a difference closing in those lines makes. The Contractor is due to return next week and fix the drive in the back amongst other things, so there’s no point in risking putting up a fence while they’re taking up concrete etc. I need to go back there and set a line for this fence over the weekend so everyone knows where they are.
Just a bit of tamping down at the front, some hedging at the back, and voila!
The yellow pipe remains, and hopefully will disappear shortly. I’ve been in touch with Trevor the plumber again whom we’ve asked to cut it to length for the fire pit.
This fire pit is becoming a little like the fireplace: too long to decide on the design, and the installation is now all out of sequence. And Clinton is truly sick of talking about it with me. I had no idea the natural gas option was so dang expensive. My favourite are these cast concrete things, and they’re special because if you make them out of normal concrete, the relatively high water content within the material expands in the heat of the fire, and they tend to go bang in a catastrophic kind of way. So, really nice fire pits are made of a mix of stuff to get the water levels right down….and the price goes right up. Time to investigate options. I’ve thought about making one from the bits of leftover oak and a large bit of stone on top, so I’ve been talking to a guy in Southampton that makes the burners (one of the only UK guys to do this–they’re super popular in the States, why not here??). He’s got me to refine my design with a few important tweaks. Luckily the position of the pipe, which was a complete guess, vaguely works in the plan once we’ve populated it with a likely combination of furniture and safe distances from the raging inferno. Time to spend the cash? Don’t know, jury is still out.
Trevor is due to send Sid to us back onsite anyway because there are a few plumbing hiccups occurring. You’d think that checking and re-checking before they carry out any checks at all would be the way forward after all the drama in the summer, but sadly, no. Maybe these things just pop spontaneously? Anyway, today’s issue is that the hot water is irregularly tepid sometimes which is most unpleasant after an early run in the -1 ºC. Added to the list are the already noted issues of the throne of a toilet in the master ensuite not flushing with any verve, and the heating controls in the hallway (always off = brr) and kitchen (always on = lava) don’t work at all bearing no resemblance to the temperature on the control panel.
Is this normal to have so many things go wrong, or at least, not quite right?
It’s much more fun to see changes in the landscaping side. We spent this weekend moving Stuff from the front to the back corner to get it off the drive. I’m pretty desperate to get this house looking less like a building site and more like the home we intended to build. This Stuff consists of: lovely old pieces of oak ready to be turned into something fun, lots of unused bricks of various shapes and sizes, tiles, tiles and more tiles, and the extra paving slabs shipped from deepest Yorkshire. We’re still got 9 old (“vintage” right?) railway sleepers and a bunch of aluminium downpipe offcuts out the front too. But Mark and his gang are due to finish this week, so their Stuff will disappear too.
The next job outside is the planting. Structure first. There’s a bit of box blight going around in Surrey at the moment, so I’ve been warned off planting any. Ilex crenata is a good solution, grows about the same pace and will look good, dense and verdant. It’s even called “dark green” which bodes well in an optimistic way. Trees are on the menu too and it’s getting round time to make some orders.
Back to the house, today’s list included phoning:
Steve the electrician–the lights outside are still tripping OMG, and I need yet another date for when he’s going to fit the replacement broken stuff from last week
Trevor–see above
Alyson–where is the building control certificate? trade warranties?
Peter–will he be the next CA?
Toby–has he received Clive’s fireplace drawings?
Graham–a furniture restorer for the kitchen table that is looking a little tired
Luke–when is Envirovent coming to fix the SpaceX-soundalike of our ventilation system
My last post turned into a bit of a rant, so with this one I’ll do a complete 180 and focus on the really good changes in the build.
One of my pieces of advice for anyone starting a project like this is to plan the kitchen and the fireplace first. There are soooo many decisions that need to be made from soooo many trades that it’s best to coordinate a single plan before anyone arrives onsite with their spanners. The kitchen is a no-brainer for planning; with half a bijillion kitchen shops on the high street it’s one of Those Fun Things to do with a huge project like this.
But the fireplace has just as many trades involved if not more. We made the decision early on to have the face sit flush with the wall and the chimney sit proud of the house.
And we decided that the fuel would be gas. Neither of these stuck, and we now have a false chimney breast with a wood burning stove. Marvellous. The design process has taken literally months, and I have managed to piss off my whole team, including my darling husband, so much with indecision and general questions that we removed it from the build and made it be a client direct package. Again, marvellous, but at least I’ve now got just me to please with no deadlines apart from those I set myself. The next deadline is Christmas, three months since moving in, and even that looks dicey.
We wanted a grand statement, more like a piece of art than just a hole-in-the-wall modern fire. Clinton has always liked CorTen steel, so Steve from Bradley Stoves ,who is doing the installation, recommended a guy called Toby to fabricate the steel cladding. Toby is doing another steel cladding job for Steve, and he runs Arc Fab Sussex in Lewes. Toby’s specialties lie in Big Things like narrow boats, railings, and bridges. He is also a trained artist so likes doing “little” jobs like ours. This “small” piece of steel will be 3 mm thick, 2.6 m high and 2.1 wide with cuts, curves, and supports to house the stove and the TV. Anyway, it was a pleasure meeting him and seeing the site, and now we’ve welcomed Clive the draughtsman on board to measure up so we can have it made.
But I’m getting ahead of myself. The stove has sat forlorn, half-installed by Steve’s gang for months while I got my act together coordinating the cladding. The family and I did some final measurements to make sure we were set on the dimensions before Steve’s crowd came up to build out the final interior of the chimney breast.
As well as building the skeleton for the chimney breast and cladding it in fibreboar, the guys also brought up the lovely piece of 30 mm thick Autumn Brown granite that we chose in the summer, now cut to size and all ready to fit. And because it’s St Anne’s and nothing ever goes quite to plan, they gingerly lifted it out of the van, and it broke into two pieces in their hands. Back in the van it went. Of course, the yard they got it from doesn’t have another piece big enough, so I spent a couple of harried days racing round Surrey finding a replacement match. Luckily, I found one in Hazelemere, and I’m waiting on confirmation of the final dims before committing to a size in the order.
Next up is drafting the final dimensions for the steel, fabricating it, weathering it, and installing. Clive is the draughtsman and does the drawings for Toby, so he drove up early one morning to Measure. This is no small undertaking as he takes on board all the risk if the beast arrives onsite and doesn’t fit (actually, if this happens we’ll probably end up rebuilding the innards). He’s a lovely chap who used to be a blacksmith in nearby Bookham. He’s got more involved in the drawing side of things recently but he still keeps his hand in the Making Process by silversmithing. Not so great for his wife who doesn’t wear jewellery he says, but fabulous for his daughter. Anyway, lasers at the ready, and he’s gone away to draw plans and liaise with Toby. If Steve can give us an install date by the time it’s built, the whole thing should be done by Christmas with any luck!
Other things brewing are fitting out the study with its desk and cupboards. We’ve got Barry onboard, and he’s been very patient with us while we work out the finances. We’ve got a simple idea, and it’s just a matter of pressing the go button.
Nisi installed the CCTV cameras a couple of weeks ago. After the wire-debacle, we’ve got some natty little grey cameras in three places all linked up to a DVR in the data cabinet.
They’re IR too, so we can track foxes scuttling around at night as well as any miscreants lurking in the shadows.
The garden has totally taken over in the three years we’ve been out. All those lovely plants I tended for all those years, and all that awful lawn that turned to moss and we cursed over, are all no more. I have only ever once hired a professional to help out with any garden, during one spring when I was vastly pregnant with one kid or other and couldn’t get near the ground much less have any stamina to actually do anything horticulturally useful. But Nicola’s plan required the A-Team of landscape gardeners, so we’ve invited Mark and his gang on board to do the job. A few months back I put out a request for recommendations on Facebook, and almost everyone I know wholeheartedly recommended Mark. So we’re lucky to have him on board with Max, Duncan, Sam, and sometimes Wes & others, and they’re really cracking right on.
After clearing the site, they brought in 60 tonnes of soil in stages. Robbie the driver got to know the lane really well.
It’s not quite accurate to call the front a “knot garden” as it’s more like a few squares with some defined borders. We’re using steel edges to delineate the beds from the path, and the path will be laid in National Trust-esque Breedon Stone. This is a self-binding aggregate that’s more like a path and less like pea single.
We originally wanted a standard plant like a bay or a holly in each box, all lit up with fancy spots. But since Nicola has drawn this up, I’ve discovered Anthony Paul Landscapes on Max’s recommendation, and he does some lovely things including a hydrangea set in clipped box. So we’ve decided to blatantly copy that instead. Fewer lights = less cash required = fabulous.
One of the reasons we did the whole build in the first place was to re-site the garage in to a more normal part of the house, i.e. the front, and have the sunniest spot as a patio, i.e. the back. It is so lovely to finally see it come to fruition as a space where we can hang out rather than use as a parking space to bake a car or two in the summer sun.
Type 1 scalpings were next, and lovely new soil to the beds. The manhole covers were changed to ones that will have Breedon in them so they’ll disappear more.
Max laid the paving so quick that I missed taking photos of it. The yellow Tracpipe is the gas for the fire-pit. Now that we know how long to cut it, we’ve got to get the plumbers back to do the gas work. I’ll try to book them in at the same time to cut the pipe install the whole fire pit thing all at once–saves two call-out charges.
Pointing and bed prep will finish next week, then we can concentrate on planting. I’m due to go with Mark to choose a paperbark maple as a feature tree, and Nicola had Himalayan birch, coral bark maples and fruit trees in the mix too. There’s also a big hedge to plant. There will be a lot going on in the coming months, and this will happen in dribs and drabs when Mark’s got some time. We’re in no rush, especially since we’re not allowed to walk on the new turf until the Spring!
Practical completion kind of happened on its own between Tim and Alyson behind the scenes which was weird. I would have thought this momentous event certainly warranted a fanfare or fireworks, or at least a pause for thought. Instead, the only communication I had from Tim on Moving In Day was an email with an invoice for half the retention. Lovely.
The move went really well, as predicted because each of the other 4 1/2 times we’ve had the pleasure of working with Removals In Action, they’ve been completely ace, and the whole process was calm, cool and collected. The kids were brilliant. We’ve lived in three rental houses and one friend’s, having moved all our clobber in the 77 weeks of the build from handover to PC. Andy, Kevin, Simon, Paul, Kesta and the gang are now like old friends. Having the driveway complete before Moving In Day made life a heck of a lot easier than it would have been otherwise. Lots of space for the trucks, cars and boxes.
I managed to fix a few things the week before Moving In, like completing the installation of the ensuite lights. These are the ones that hang on either side of the mirror-we-haven’t-bought-yet. I’d bought two from Mr Resistor, and they managed to send along an incomplete order (missing out one lamp entirely!), so we sent that back in a fit of meh. We re-ordered from Ocean who were actually cheaper and simply brilliant. When they arrived, the electricians got semi-stuck in and installed the bases to the wall, but not the glass covers. The covers then floated around from room to room in their respective boxes for weeks, so rather than risk having them squished by or lost in all our stuff, I got my spanners together a few days before Moving In, delved into the sea of Styrofoam packing, and sorted it.
Downstairs, I had been looking at the coats cupboard with interest for some time. My vision was to have a very long rail for all of our coats, paired with a comprehensive shoe rack underneath. After much research on the internet for heavy duty brackets (6 people have many many coats….), I copied a design from a one-man-band in Poland and managed to have my own set made by Pete in Sussex from bobsbrackets.com (brilliant), and powder coated (by KG Sprayers in Guildford–again, brilliant). In another fit of DIY, I even bought a drill and some bomb-proof adhesive and enlisted a child to help put it all up. Finally, and with huge relief (for me because I could unpack yet more boxes, and for Child because it meant she could resume fiddling on her phone again),–it turned from a Coats Cupboard into an Electrical Cupboard. The only thing left is to buy and varnish a lovely piece of oak planking for a shelf on top.
Now that we’re in, we’ve had a few worrying moments as we’ve got used to the place. Were we going to be happy with our decisions? Would everything work? One issue was that the room thermostats kept going off. There are five downstairs and eight upstairs, so having to reset each one, on a daily basis, was rather a pain in the seat. Here’s a quick review of how these things work to set the scene: with underfloor heating, each room or zone has it’s own control unit. The main controller in the garage is set to go on in the morning and again in the evening, so it looked like the electricity serving the thermostats was going off with the main controller. Dave the plumber was suspicious that this wasn’t meant to be wired this way, so referred it to his boss Trevor and Steve the electrician to figure out. After two days of emails back and forth, it turns out the system is wired perfectly; we were meant to rely on the individual room controls rather than the main control. Crisis averted, but would have been avoided completely if we’d had any remotely adequate handover from any of the trades who installed any of the systems. But that’s another story….
Another weird thing was when I woke up on one of the first really cool mornings to find ALL the windows fogged up. Naturally, panic ensued, so I hit Google to find the reason and see if there was an easy fix or something more sinister. Usually condensation happens because something in the window system isn’t working correctly: there’s a breach the double glazing seal, or a gap between the window and the frame. Both these scenarios give water beading up on the INSIDE of the glass. Ours was OUTSIDE.
This is actually an example of the windows working perfectly, and also highly efficiently to boot. Warm air inside is kept well away from the cold air outside because the windows are double glazed and separate the two. The outside window gets as cold as the air, and water condenses on the surface into little beads. This happens for the same reason you get dew on grass: the outside temperature fell below the dew point; we essentially had dewey windows. It only occurs when the humidity is very high, and as it happened, it was a couple of days before hurricane Ophelia wandered over northern England making the humidity a stodgy 94%. Kinda neat from a nerdy physics point of view, but annoying for watching the encroaching storm from inside the cozy house, until the windows warmed up and went clear again.
One of the reasons I haven’t kept up the blog is because we’ve been trying to come to a completion arrangement with Tim the contractor. Sticklers that we are, neither Clinton nor I have any capacity whatsoever to tolerate a lacklustre job, so to move in and to STILL have things incomplete or broken is really unsatisfyingly, amazingly, shit. Despite having been issued individual certificates for plumbing, electrics, and other systems, some bits still don’t work. Parts of the electrics are completely off plan, and unbelievably, there is still a leak IN THE EXACT SAME FITTING that failed in June and caused the flood.
Needless to say, Trevor got Dave and Sid out within the hour to tighten and refit the valve.
A few big things on the snagging list remain outstanding, but all “diligent” work by the contractor has stopped since PC. Nice to not be overrun with guys working onsite all the time, but nothing is being done to finish the contract. It’s a Mexican standoff in Oxshott: Tim is waiting for us to pay and sign a Completion Agreement, and we’re waiting for him to finish the work before we pay. Alyson has waded in as Contract Administrator with many shrugs of shoulders, and says now that she can’t comment on Tim’s work, meaning that we’d have to pay Dave the Architect instead to oversee the snagging completion. Dave says he has attended as much as he feels is necessary, and isn’t keen to come up to check lack of progress for us. It’s all incredibly disappointing, and the finish line still seems some distance away. .
What stuff am I talking about?, you might ask. Well here are some examples:
My poor neighbour has suffered through 3 years of our build, and the drive that she now has sole use over has been truly mutilated by the builders. She’s been so awesomely generous about letting them park in her section of the drive, but now as she drives out (and the newspaper delivery guy drives in at 6:00 am every day), the mashed-up concrete slabs pivot on a non-mud section and go ka-dunk ka-dunk announcing the arrival of anyone driving up to her door. It’s a big job to make it good, and we’re not asking for pretty here, just good. Fixing it as a gracious Thank You from the contractor would be nice.
We have two water butts to contribute to our Part L regulations for environmental impact. They’re fed by a diverter in the rainwater downpipes that is supposed to allow the butts to be filled until they can’t be filled any more, leaving the leftover water to go down into the rainwater drains in the ground. The guys who installed the aluminium guttering and drain pipes cunningly fit the diverters lower than the holes in the water butts THAT THEY DRILLED THEMSELVES. Duh. One is ridiculously off and near the ground, the other is just a little low, but enough to make the whole apparatus completely ineffective. This wouldn’t be so bad, but it’s something that I can’t run around with a spanner and fix; it requires the guys to come back and do it properly, replacing pieces, and that means that Tim has to instruct them.
The electrics are an absolute nightmare. We never had an agreed physical plan on paper or pixels that we can all refer to, so it’s a matter of going back through three electrical foremans’ emails to figure out what the spec was. How Alyson ever agreed to the final figures I’ve got no clue. Even now as we’re having electricians in to check circuits and move cables that were cut too short, it’s still a hot mess with no plan to reference, and there is not one iota of joined-up thinking. Here’s an example: we were advised back around Christmas time last year to get a Rako control system thing in the kitchen and the drawing room, and Paul (Electrical Foreman until Feb 2017) was super keen to get this on board. Lovely, we thought! One switch and lots of flexibility. Then Paul left unannounced to start his own business, and he was replaced by Mark in mid-March. Mark never really got to grips with anything at all, and despite huge promises of sorting everything out that Paul had left hanging, we still had no plan, lots of variations, an accumulating catalog of errors in wiring, and a deteriorating relationship between the contractor and his subbie. Mark didn’t hit it off with Tim and was eventually fired in the Summer for telling James he wanted to knock Tim’s block off. Nice! Mark was replaced by Steve whom we’re dealing with at the moment to get things fixed. He’d doing his merry best and keeping a cool head, but there is still no plan so switches are inconsistent, wires are too taught, sockets don’t work, and the whole outdoor circuit including the coach lamp, trips into oblivion. Completely frustrating. Especially since we’ve paid out for the job to be finished and functioning.
Today we found that the reason why the 5A circuit in the family room doesn’t work. One of the sockets was omitted but the electricians wired it in anyway, and everyone had forgotten about it. Even the plasterers who’d plastered right over it, leaving the wires unconnected and the circuit open. No wonder the remaining sockets in the loop didn’t work.
Getting back to the Rako system, one of the blue units is a bridge that allows access via a remote device like a phone. Kinda bling for us, I know, but really cool. It needs hard wiring to a data point, but lo-and-behold, Steve’s company didn’t spec one in because HE DIDN’T UNDERSTAND THE SYSTEM HE WAS FITTING. Honest to God you couldn’t make it up. As an afterthought the fix was a loose cable in the cupboard. Like it?
Clearly this wasn’t the solution we’re looking for, so the best they can do now is run the cable back into the Horrible Boxing and have it eek out by the Rako Bridge. A normal system would have hidden the data point or wired it directly. Poor Poor Poor.
The woodwork is being snagged, and after the flood, many skirting boards have shifted. Slipping slivers in the gaps was a nice try, but didn’t win any prizes for great workmanship so the short section was replaced.
Tim agreed to carry out an extension to the wood floor around the fireplace in the drawing room as our very last Variation. But now the skirting is too high. Despite Alyson saying that she couldn’t comment on Tim’s work, she went ahead and blindly certified it, leaving us exposed to the entire charge even though there is now a massive gap between the skirting and the floor. Rather than complete the job and THEN get paid like any normal trade, Tim has done half the job and now can treat it as a snag that he can do whenever he feels like within the year-long rectification period. Brilliant.
Our final Variation that Tim agreed to carry out was an extension to the wood floor around the fireplace in the drawing room. But now the skirting is too high. Despite Alyson saying that she couldn’t comment on Tim’s work, she went ahead and blindly certified it, leaving us exposed to the entire charge even though there is now a massive gap between the skirting and the floor. Rather than complete the job and THEN get paid like any normal trade, Tim has done half the job and now can treat it as a snag that he can do whenever he feels like within the year-long rectification period. Brilliant.
We’ve got an ongoing argument about whether the work has been completed fully in the loft where the flood occurred. It smells damp even now. I’m not above asking friends who come round to see the house to follow me up to the loft to see how it smells. (I have patient friends). The scope of the remedial works includes replacing the stained loft boarding to the standard as if were new. And they’ve done none of it. Predictably, in the first couple weeks of November, mould started growing in the loft. After sending these exact same photos to Tim, he STILL disputed the existence of mould, damp, incomplete work,…. you name it, and has referred me to the Loss Adjuster. The Loss Adjuster referred me to the Architect, who needs to come onsite and take MORE pictures for the Loss Adjuster who will then refer to the Insurers who will tell the Contractor to do his job. Lovely.
The electricians know that our job has sucked from start to finish, so last Spring (before he left) Mark had offered to install the cabling for a CCTV system, gratis. We thought that finally we were getting a little bit of an acknowledgement that the service on offer had been less than perfect. So we were on a roll until we had our cameras fitted and found that the muppets had installed old-fashioned coaxial cable rather than the Cat5 they’ve got throughout the rest of the house. It was probably a contractors pack of wires supplied by someone who isn’t quite up to date with the current CCTV gear. It all means that this choice puts a cap on the quality of the cameras and prevents us from installing a true IP system that talks to the rest of the house. In future years it will be like having an old iPhone that struggles with the latest update as technology passes you by and renders your beloved phone into a brick.
None of these things are critical, but the quantity of fuck-up, Tim’s poor attention to them and this gruesome chess-playing approach has soured the whole journey. People ask me if I’m happy now that I’ve finally moved in. Yes I am, of course I am. It’s a beautiful house. The heating works and it’s great to be back Home. But it’s painful to feel had over. To have paid the bill in full and to STILL feel had over. And it’s disappointing to watch Tim’s perspective change from keen as mustard in 2015 to build a striking building, to 2017’s version of swearing at us down the phone, communicating through lawyers, and actively avoiding doing the work he signed up to do. Charming.